Reach out to Technical Support for assistance with file Permissions on your Local PC.The application is being opened directly, without choosing to print a document and selecting Upload New Fax.The filename is too long for the file they are trying to send.The file permissions on the Temp folder that the Fax Upload uses are incorrect.The direct dial number of the Webfax should be put into the Fax Account Number field. The incorrect number was put into the Fax Account Phone Number field Upload Fax Error: The account you have attempted to upload to does not support this feature. Keep in mind that Microsoft and MFC software can setup virtual fax printers like the Fax Upload does. When this happens, the wrong fax printer has been selected instead of Upload New Fax. Cause is usually user error or conflicting third-party printer software. MFC stands for Multi Function Center or machines that are combination fax, printer, scanner, copier. Update MFC Application has stopped working If the time is incorrect on the actual faxes, then the local PC’s time has to be corrected. It determines the time using the host computer's time. The Fax Upload Tool puts the timestamp on the actual fax before it's uploaded to our servers. Typically the time is +/- one or more hours ahead or behind. The timestamps on the actual faxes that are sent are incorrect while the time in the Teleweb Portal Sent Fax Log and Webfax Call History are correct. Workaround: Use third-party Windows programs to open known file types, like PDFs.įor example, install and open PDFs with Adobe Acrobat Reader. The application works when opened through the Windows 7-style dialog that you get from Notepad or Internet Explorer.ĭue to Metro interface style print dialog, which uses a different printer driver scheme that the Fax Upload Tool doesn't support yet.Īffects fax upload versions 3.3.0 & beta version 3.3.1. The user then selects upload new fax and it returns the error It affects programs using the new Metro interface style print dialog that Windows 8 uses for PDFs and other known file types.įor example, when viewing a PDF using the Windows 8 PDF viewing program, the user selects Print or presses ctrl + P, and a bar comes in from the right with a list of printers. There was a problem connecting to the printer. If you still get the error message, close any programs that may have started in the system tray in the bottom right-hand corner of the screen and try again. Make sure to completely uninstall any previous version of the Fax Upload tool + folders before trying to install the program again. This should force any active program using the print spooler to close. The easiest way to fix this is to reboot the computer. The Fax upload tool needs to shut it down before it can install the fax upload driver. The print subsystem (spooler) is being used by another program. The specified port monitor has already been installed Printer installer WARNING (AddMonitor): error #3008 for value 'FaxUpMn12.dll'. Identify and temporarily close the process that the Fax Upload Tool is interfering with.Often the log will say the exact process that is causing the Fax Upload to crash.Use the bottom of this article to interpret them.
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